Displaying items by tag: Good Traits

2026 Update: While the core knowledge management principles in this article remain relevant, digital transformation and new technologies have evolved the industry standard. To learn modern strategies and get certified, view our fully updated Certified Knowledge Management Course in Malaysia for the latest class schedules and HRD Corp claimable options.

Crisis management sets in whenever there is a crisis that involves stakeholders. This may include anything from a major customer compliant that is highly publicized, a delay in the politically connected project launch or even the disappearance of an airline. In any case, under such circumstances the relationship with stakeholders is at an all time low and the trust deficit gap has widened considerably. Managing the situation is crucial to the survival and reputation to the company. What is needed under these circumstances is crises management. Such a management approach is characterized by being reactive, very vulnerable to shifting perceptions and can lead to hostile reactions from affected stakeholders.