2026 Update: While the core knowledge management principles in this article remain relevant, digital transformation and new technologies have evolved the industry standard. To learn modern strategies and get certified, view our fully updated Certified Knowledge Management Course in Malaysia for the latest class schedules and HRD Corp claimable options.

Knowledge broadly refers to what is known. On a personal level, it refers to a fluid
mix of framed experiences, values, contextual information, and intuition that a
person has. This knowledge provides an environment for evaluating and
incorporating new experiences and information. Previously acquired knowledge is
the basis for learning. Learning in turn leads to acquisition of more knowledge.

We are truly now in the Knowledge Age, way past the Information Age. Faster information processing
has become less important compared to developing intelligence systems that will shape our future.
The technological advancement in robotics has been phenomenal and so has the advent of artificial
intelligence which has been spurred on by the concept of advanced robotics as well as the “Internet
of Everything”. These are exciting times where we are witnessing phenomenal growth in human
capability and expertise.